Hi @acody, I hope that you are well!
Thank you for reaching out to the Community and for the latest updates!
So this is an external website (not hosted on HubSpot) using a HubSpot CTA banner. Please let me know if that’s not the case.
I’d like to share these articles, it might be useful:
- This article “Pop-up forms not displaying”
- The solution from @Phil_Vallender on this post “Tracking code gone missing on WordPress website”
- The solution from @franksteiner79 on this post “CTA Won’t Show Up”
If the issue is on WordPress, the best next step would be to contact the WordPress Support.
Alternatively, you can also try to create a post in the developer Forum to see if one of the Community Members can help with the code.
Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 
Thank you and have a lovely day!
Best,
Bérangère