# CSAT Template Options

**URL:** <https://community.hubspot.com/t/csat-template-options/17559>\
**Category:** HubSpot Ideas\
**Tags:** feedback-surveys\
**Created:** [December 4, 2019, 3:50pm UTC](https://community.hubspot.com/t/csat-template-options/17559 "2019-12-04T15:50:24Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![beckyforster03](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/beckyforster03/32/34870_2.png) [@beckyforster03](https://community.hubspot.com/u/beckyforster03)\
**Post date:** [December 4, 2019, 3:50pm UTC](https://community.hubspot.com/t/csat-template-options/17559/1 "2019-12-04T15:50:24Z")

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Hi there,

It would be great if we had the option to use a 1-5 Likert Scale for CSAT surveys rather than a “Happy, Sad, Neutral” scale. It is much more accurrate.

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**Author:** ![JimHarris](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jimharris/32/70331_2.png) [@JimHarris](https://community.hubspot.com/u/JimHarris)\
**Post date:** [January 15, 2020, 10:10pm UTC](https://community.hubspot.com/t/csat-template-options/17559/2 "2020-01-15T22:10:04Z")

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I love this idea. We are in a very engineer heavy industry and the emoji scale isn’t appropriate for our customers, and also wouldn’t be accepted by our co-workers.

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**Author:** ![Mirette](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mirette/32/2679_2.png) [@Mirette](https://community.hubspot.com/u/Mirette)\
**Post date:** [June 4, 2020, 7:42am UTC](https://community.hubspot.com/t/csat-template-options/17559/3 "2020-06-04T07:42:09Z")

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Hey,

Yes, I like this idea also. Or it would be really helpful if I could customize the smiley faces to some other icons, or remove the smiley face etc.

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**Author:** ![KCondellire9](https://avatars.discourse-cdn.com/v4/letter/k/58f4c7/32.png) [@KCondellire9](https://community.hubspot.com/u/KCondellire9)\
**Post date:** [December 21, 2021, 3:41pm UTC](https://community.hubspot.com/t/csat-template-options/17559/4 "2021-12-21T15:41:40Z")

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I agree with Mirette. It would be great if we could customize the smiley faces and more options.

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**Author:** ![KarimMAS](https://avatars.discourse-cdn.com/v4/letter/k/a4c791/32.png) [@KarimMAS](https://community.hubspot.com/u/KarimMAS)\
**Post date:** [November 8, 2022, 3:37pm UTC](https://community.hubspot.com/t/csat-template-options/17559/5 "2022-11-08T15:37:57Z")

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I like the idea, we would like to have a 1-5 scale or a 5 heads scale at least, 3 is not enough. Thanks

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**Author:** ![JC416](https://avatars.discourse-cdn.com/v4/letter/j/e56c9b/32.png) [@JC416](https://community.hubspot.com/u/JC416)\
**Post date:** [April 30, 2025, 5:07pm UTC](https://community.hubspot.com/t/csat-template-options/17559/6 "2025-04-30T17:07:16Z")

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Has there been any update in Hubspot relating to this idea? It would provide very helpful data.