# CSAT Survey in a Workflow

**URL:** <https://community.hubspot.com/t/csat-survey-in-a-workflow/84777>\
**Category:** Customer Feedback Tool\
**Created:** [July 6, 2023, 2:16am UTC](https://community.hubspot.com/t/csat-survey-in-a-workflow/84777 "2023-07-06T02:16:50Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Clangy](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/clangy/32/95210_2.png) [@Clangy](https://community.hubspot.com/u/Clangy)\
**Post date:** [July 6, 2023, 2:16am UTC](https://community.hubspot.com/t/csat-survey-in-a-workflow/84777/1 "2023-07-06T02:16:50Z")

</div>

Hi, everyone!  
We’re trying to send a CSAT Survey to contacts that have recently engaged with our Customer Service team. The initial send out is for existing contacts with closed tickets, but moving forward, we want to automate this through a Workflow. So every time a ticket closes, they will receive a CSAT survey after an hour. Is this possible?  
TIA!

---

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 6, 2023, 4:12am UTC](https://community.hubspot.com/t/csat-survey-in-a-workflow/84777/2 "2023-07-06T04:12:57Z")

</div>

Hi @Clangy,

Yes, when you create a CSAT survey (_Menu_ \> _Service_ \> _Feedback Surveys_ \> _Create survey_ \> _CSAT_), you can specify that the survey should be sent to contacts with tickets and a certain close date. You can also choose to include existing contacts.

 ![karstenkoehler_1-1688616729376.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/7/478040678cae36400628509dfefbd1c2fb0bdfd0.png)

Click on _Edit criteria_:

 ![karstenkoehler_0-1688616705241.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/8/7843469ab745c4eb87a6ae781f54b2e335c6a22a.png)

Let me know if you have any follow-up questions!

---

<div class="post-metadata">

**Author:** ![Jeroen18](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jeroen18/32/13631_2.png) [@Jeroen18](https://community.hubspot.com/u/Jeroen18)\
**Post date:** [November 8, 2023, 3:48pm UTC](https://community.hubspot.com/t/csat-survey-in-a-workflow/84777/3 "2023-11-08T15:48:11Z")

</div>

Dear Karsten,

I do not see how this can work. You can select criteria related to tickets (such as ‘ticket status is closed’). You can also choose to reenroll contacts. BUT: you cannot do both. If you select non-contact related enrollment criteria, you cannot reenroll contacts.

Please correct me, if I have this wrong.