# CSAT scoring range

**URL:** <https://community.hubspot.com/t/csat-scoring-range/48913>\
**Category:** CRM\
**Tags:** crm\
**Created:** [December 22, 2021, 4:38pm UTC](https://community.hubspot.com/t/csat-scoring-range/48913 "2021-12-22T16:38:32Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![MBaron](https://avatars.discourse-cdn.com/v4/letter/m/a587f6/32.png) [@MBaron](https://community.hubspot.com/u/MBaron)\
**Post date:** [December 22, 2021, 4:38pm UTC](https://community.hubspot.com/t/csat-scoring-range/48913/1 "2021-12-22T16:38:32Z")

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The CSAT range is from 1-7, this should be editable to ranges that most people are used to. This one is a hard one for a customer to guess what is appropriate.

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [December 23, 2021, 5:06am UTC](https://community.hubspot.com/t/csat-scoring-range/48913/2 "2021-12-23T05:06:28Z")

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Hi @MBaron ,

I suppose you are talking about customer effort score survey and not CSAT survey because CSAT survey has just 3 options that are unhappy, neutral and happy.

 ![webdew_0-1640235971980.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/1/915d7812da3fdb4f4fde78110196e864ddf70084.png)

Secondly, in the CES survey it is written in the surrey that 1 means strongly disagree and 7 means strongly agree

 ![webdew_1-1640235971660.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/6/36987feea378f1854d446ea074cb693f45f9e7a5.png)

Else, you can also create custom surveys according to your need in hubspot.

And if you strongly feel about this idea, i suggest you put this into the hubspot community idea section.  
[https://community.hubspot.com/t5/Ideas/ct-p/ideas](https://community.hubspot.com/t5/Ideas/ct-p/ideas)

Hope this helps!  
If we were able to answer your query, kindly help the community by marking it as a solution.  
Thanks and Regards.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [December 23, 2021, 9:44am UTC](https://community.hubspot.com/t/csat-scoring-range/48913/3 "2021-12-23T09:44:05Z")

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Hi @MBaron,

The ranges of the default surveys in HubSpot are as follows:

Customer Effort Score (CES) survey: 1-7 (labeled as 1- strongly disagree to 7 - strongly agree)

Customer satisfaction survey (CSAT): sad smiley, neutral smiley, happy smiley face

NPS (Net promoter score) survey: 0-10 (labeled as 0 - not at all likely to 10 - extremely likely)

If these ranges don’t work, you can also create a custom survey, as explained here: [Create a custom survey](https://knowledge.hubspot.com/customer-feedback/create-a-custom-survey)

When you add the rating element to your custom survey…

 ![karstenkoehler_0-1640252453730.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/4/04400ea1ae6bc2051603f72548117853cfb6409f.png)

… you can then click the pencil edit icon …

 ![karstenkoehler_1-1640252497009.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/6/b6b20609c703761dea4d6deba922a67acdee7ce2.png)

In the left sidebar, you can then click “Create feedback property” and create and edit a property with a scale / range of your liking:

 ![karstenkoehler_2-1640252638825.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/1/10f39e248688f4a1c1b280124efe653179859b85.png)

Let me know if you have any follow-up questions!