# CSAT Reviews Rules

**URL:** <https://community.hubspot.com/t/csat-reviews-rules/100136>\
**Category:** Customer Feedback Tool\
**Tags:** professional\
**Created:** [February 14, 2024, 1:36pm UTC](https://community.hubspot.com/t/csat-reviews-rules/100136 "2024-02-14T13:36:22Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![JoshVe](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@JoshVe](https://community.hubspot.com/u/JoshVe)\
**Post date:** [February 14, 2024, 1:36pm UTC](https://community.hubspot.com/t/csat-reviews-rules/100136/1 "2024-02-14T13:36:22Z")

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Hey all,

I am setting up my CSAT - Sutisfaction Survey

I am not sure how to setup the rule to apply for the following setting

1. 

I want a survey to be sent everytime a ticket is closed.

for that i use - Ticket Status \> Solved.

And

1. 

No other survey was sent in the past 28 days.

to make sure we don’t survey a client more than once s month.

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**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\
**Post date:** [February 14, 2024, 2:56pm UTC](https://community.hubspot.com/t/csat-reviews-rules/100136/2 "2024-02-14T14:56:10Z")

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Hey @JoshVe  
This will be your Triggers:

 ![Jigar_Thakker_0-1707922628347.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/e/e82fb89a974b3e3510b1c6f469b27633961656a2.png)

And in the next action you can send your CSAT surveys to your customers

Let me know if you have any follow-up questions.  
If my post was helpful in addressing your query, Support the community by indicating it as the solution.

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**Author:** ![JoshVe](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@JoshVe](https://community.hubspot.com/u/JoshVe)\
**Post date:** [February 19, 2024, 2:50pm UTC](https://community.hubspot.com/t/csat-reviews-rules/100136/3 "2024-02-19T14:50:59Z")

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Thanks [@Jigar\_Thakker](https://community.hubspot.com/t5/user/viewprofilepage/user-id/610147) , do you know if this can be combined with the email for notifing the customer with the ticket that have been closed?

I mean one email that let the client know that the ticket is closed (all the time) and than the survey within this email once every 15 days for the CSAT?

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**Author:** ![JoshVe](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@JoshVe](https://community.hubspot.com/u/JoshVe)\
**Post date:** [February 15, 2024, 12:14pm UTC](https://community.hubspot.com/t/csat-reviews-rules/100136/4 "2024-02-15T12:14:04Z")

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Thanks Jigar, do you know if this can be combined with the email for notifing the customer with the ticket that have been closed?

I mean one email that let the client know that the ticket is closed (all the time) and than the survey within this email once every 15 days for the CSAT?