# CSAT 1 a 5

**URL:** <https://community.hubspot.com/t/csat-1-a-5/139688>\
**Category:** Customer Feedback Tool\
**Tags:** chat\
**Created:** [September 17, 2025, 8:31pm UTC](https://community.hubspot.com/t/csat-1-a-5/139688 "2025-09-17T20:31:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mlfonsecac](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mlfonsecac/32/86692_2.png) [@mlfonsecac](https://community.hubspot.com/u/mlfonsecac)\
**Post date:** [September 17, 2025, 8:31pm UTC](https://community.hubspot.com/t/csat-1-a-5/139688/1 "2025-09-17T20:31:38Z")

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Olá, pessoal! Hoje usamos nosso time de atendimento dentro da HelpDesk e as respostas de feedback/CSAT são mensuradas entre 0 a 2, visto que são selecionadas a carinha feliz neutra ou triste. Queria saber se há um caminho onde conseguimos alterar a avaliação de atendimento para nota entre 0 a 5.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [September 18, 2025, 4:13am UTC](https://community.hubspot.com/t/csat-1-a-5/139688/2 "2025-09-18T04:13:14Z")

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Olá, @mlfonsecac,

Infelizmente, isso não é possível. O CSAT é um padrão do setor que a HubSpot decidiu implementar com três opções selecionáveis.

Terá de criar um inquérito personalizado se quiser uma escala de 5 etapas: [https://knowledge.hubspot.com/pt/customer-feedback/create-a-custom-survey?hubs\_content=knowledge.hubspot.com/customer-feedback/create-a-custom-survey&hubs\_content-cta=portugu%C3%AAs](https://knowledge.hubspot.com/pt/customer-feedback/create-a-custom-survey?hubs_content=knowledge.hubspot.com/customer-feedback/create-a-custom-survey&hubs_content-cta=portugu%C3%AAs)

Tenha um bom dia!