I have set up 2 custom pipelines in the CRM-ticket process for my team to log demo product requests and product quality issues. These are primarily coming from our field staff which was great because they could use the HubSpot App / Mobile Create Ticket process. To make it easy for them I added conditional logic so only the related fields shows up when you choose the pipeline you need. Unfortunately the conditional logic and dependencies do not work in the App (a known failure of coordination between the products I did not know until it was all set up.) Now my field team, primarily sales people, will have to write all the info down and wait until they have their Laptop handy instead of easily using their phone. My other option is to remove all the logic and use HubSpot to only capture one of these 2 important events for tracking purposes.