# CRM - Shared Inbox

**URL:** <https://community.hubspot.com/t/crm-shared-inbox/88164>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** contacts\
**Created:** [August 23, 2023, 3:55pm UTC](https://community.hubspot.com/t/crm-shared-inbox/88164 "2023-08-23T15:55:24Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [August 24, 2023, 4:00am UTC](https://community.hubspot.com/t/crm-shared-inbox/88164/6 "2023-08-24T04:00:54Z")

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Hi @alexagatiss,

There is not, no. Whoever logs an email would have to keep this in mind, that’s the training part I was referring to.

Simply not logging would probably not be an alternative however, would it? You would still want to have that sales touchpoint logged – only that it would be better if it wasn’t a shared inbox.

Theoretically you could set up a workflow that automatically removes these contact records. I wouldn’t do that however, I would still want to have the information the sales team documented here and rather work on processes that help replacing these shared email addresses with personal email addresses.

Best regards!

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