# CRM notifications not working

**URL:** <https://community.hubspot.com/t/crm-notifications-not-working/159002>\
**Category:** Getting Started\
**Tags:** free, starter\
**Created:** [September 15, 2026, 5:13pm UTC](https://community.hubspot.com/t/crm-notifications-not-working/159002 "2026-09-15T17:13:47Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![WrathReaper](https://avatars.discourse-cdn.com/v4/letter/w/e8c25b/32.png) [@WrathReaper](https://community.hubspot.com/u/WrathReaper)\
**Post date:** [September 15, 2026, 5:13pm UTC](https://community.hubspot.com/t/crm-notifications-not-working/159002/1 "2026-09-15T17:13:47Z")

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I’m troubleshooting missing notifications for Meta lead ads in HubSpot. Test leads are syncing successfully and appearing in Contacts, so lead sync is working. I confirmed the Facebook page is connected under Lead syncing, and all relevant options in Notifications are enabled, including form submission channels. However, no notification is received by email, browser, bell, or mobile app when a new Meta test lead is created. On the ad’s Ads Automation screen, I could only see “Add contacts to a segment” and not a visible “Send new contact notification to” option. Can you confirm whether Meta lead ad submissions should trigger notifications in this setup and what setting is missing?

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**Author:** ![Derek\_Reynolds](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/derek_reynolds/32/228038_2.png) [@Derek\_Reynolds](https://community.hubspot.com/u/Derek_Reynolds)\
**Post date:** [September 16, 2026, 12:30am UTC](https://community.hubspot.com/t/crm-notifications-not-working/159002/2 "2026-09-16T00:30:56Z")

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Hard to say without looking into your account specifically. Absent those details and some testing, I would recommend creating a custom notification workflow in the short term. I’m a fan of sending notifications to a Teams/Slack channel. Highly visible and people can comment in a thread.

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**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\
**Post date:** [September 17, 2026, 5:11pm UTC](https://community.hubspot.com/t/crm-notifications-not-working/159002/3 "2026-09-17T17:11:06Z")

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Hey @WrathReaper,

Great question!

Notification triggers for Meta lead ads can behave differently than standard form submissions. It could definitely be worth trying out @Derek_Reynolds suggestion. Additionally, you could check out this FAQ here as well while we wait for some more input from the community:

> **[Facebook lead ads | Frequently Asked Questions](https://knowledge.hubspot.com/ads/facebook-lead-ads-faq)**
>
> Find answers and general information quickly about Facebook lead ads in HubSpot's ads tool.

Hope this helps!

Sam, Community Manager