# CRM Email Activity Issue

**URL:** <https://community.hubspot.com/t/crm-email-activity-issue/120627>\
**Category:** CRM\
**Tags:** free\
**Created:** [November 15, 2024, 4:04pm UTC](https://community.hubspot.com/t/crm-email-activity-issue/120627 "2024-11-15T16:04:07Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Moeed](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/moeed/32/7454_2.png) [@Moeed](https://community.hubspot.com/u/Moeed)\
**Post date:** [November 15, 2024, 4:04pm UTC](https://community.hubspot.com/t/crm-email-activity-issue/120627/1 "2024-11-15T16:04:07Z")

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Hello Everyone

I need help with this. I have connected my email to Hubspot as it was hosted on Hostinger. I have done all the configurations for IMAP and SMTP, and it shows as connected when I check in my inbox. However, when I try to email the contact through CRM, It instantly indicates the following screenshot.  
Anyone who could guide me on this?

 ![Moeed_1-1731686524089.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/9/69ee27bd49cad8de38534555c5aa901a30b3e8da.png)

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [November 15, 2024, 9:38pm UTC](https://community.hubspot.com/t/crm-email-activity-issue/120627/2 "2024-11-15T21:38:37Z")

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Hey @Moeed, happy Friday!

Thanks for providing the error! The message indicates that there was a past issue sending to this email address, which may have caused it to be marked as undeliverable in HubSpot.

To resolve this, go to the contact’s record, check for any bounced email notifications in their activity, and remove them from the “Never Log” list if applicable. If the address is valid, you can also try re-sending the email or verifying the address with the recipient directly.

Let me know if this helps!

Pam

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**Author:** ![Moeed](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/moeed/32/7454_2.png) [@Moeed](https://community.hubspot.com/u/Moeed)\
**Post date:** [November 16, 2024, 10:52am UTC](https://community.hubspot.com/t/crm-email-activity-issue/120627/3 "2024-11-16T10:52:44Z")

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Hello Pam,

There is no notification of the bounced activity; this was the first time the contact was added to the CRM. It is my secondary email as I wanted to test the delivery of the emails after connecting my inbox.

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**Author:** ![Moeed](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/moeed/32/7454_2.png) [@Moeed](https://community.hubspot.com/u/Moeed)\
**Post date:** [November 18, 2024, 3:56pm UTC](https://community.hubspot.com/t/crm-email-activity-issue/120627/4 "2024-11-18T15:56:17Z")

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I am still waiting for the resolution. I can receive emails on Hubspot, and they are created as tickets, but I cannot reply to any email. I tried sending it to a different email address, but the issue remains. I am using Free Plan, so I won’t be able to contact support to resolve these issues.  
Is there anyone from the community here who can help with this?

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [December 31, 2024, 10:08pm UTC](https://community.hubspot.com/t/crm-email-activity-issue/120627/5 "2024-12-31T22:08:26Z")

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Hey @Moeed, thank you for the information. Could you please ensure your email is connected properly in the settings and check if the “Reply” feature is enabled for your inbox? If everything looks correct, the issue might be a limitation of your plan but I can continue to investigate.

Pam