I had a perfectly working app with custom crm-cards on deals, contacts and companies. I removed the record target-types contacts and companies (but left the deal-target type). After re-installation of the app the crm-cards widget isn’t visible anymore. For customers that didn’t re-install the app it’s still showing up. Does anyone recognize this or have an idea how to fix?
Hey, @MvanBeek8
Thanks for posting. Welcome to our community. It’s challenging for our community members to give you targeted advice or suggestions without more information. You didn’t do anything wrong, and we’ll definitely leave this post up in case someone has experience with the issue you are describing.
Best,
Jaycee
We have also had a same experience here that might be related to the same thing. Integration has been active for 5 years, zero problems. Now, we have a customer that has this, reinstalled and all our CRM cards are gone?
Any idea if there might be an issue on the HubSpot side because our integration has been unchanged for a long time… @Jaycee_Lewis can you ask around please ?
Hi @MvanBeek8 and @JarnoKoopman I wanted to let you know that since the time you have posted we have been able to track down the source of this change and push out a fix. You shouldn’t be seeing this issue any more, but if you do, don’t hesitate to at mention so I can follow up with the engineering team.