CRM card Request Timeout

Developer Support APIs & Integrations
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1

I have received following error - Your request has timed out while trying to connect to this data fetch URL.

I checked the logs in my server, Request came at “Jul 24, 2024 at 11:09:45.491 am” and Out at “Jul 24, 2024 at 11:09:47.493 am”. It is nearly 3sec.
But from this link,https://community.hubspot.com/t5/APIs-Integrations/CRM-card-request-timeout/m-p/780693#:~:text=The%20default%20timeout%20duration%20for,in%20HubSpot%20is%2010%20seconds. It is mention default timeout is 10s. Why it is happening like that?

2

Thanks for reporting the CRM card Request Timeout error. It looks like the request to fetch data timed out even though the server logs show a response time of around 3 seconds.

3

I wanted to understand the reason because our server takes almost 3 seconds. Can you confirm if the default timeout for the CRM card is 10 seconds? If needed, I can provide the request ID for more details.