# CRM Call transcriptions

**URL:** <https://community.hubspot.com/t/crm-call-transcriptions/124847>\
**Category:** HubSpot Ideas\
**Tags:** sales-activity-feed\
**Created:** [January 27, 2025, 6:23pm UTC](https://community.hubspot.com/t/crm-call-transcriptions/124847 "2025-01-27T18:23:34Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![JSemenov](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@JSemenov](https://community.hubspot.com/u/JSemenov)\
**Post date:** [January 27, 2025, 6:23pm UTC](https://community.hubspot.com/t/crm-call-transcriptions/124847/1 "2025-01-27T18:23:34Z")

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CRM stands for CONTACT/CUSTOMER RECORDS MANAGEMENT… so why do y’all keep calls transcriptions in it’s own separate “bin”?! That makes not sense and is a huge miss in your design.

In a sales/customer service/marketing role I need to be able to see EVERYTHING in one place: emails, messages, calls, meetings etc.

It should be a relatively simple code adjustment for y’all!