# Creating tasks on helpdesk

**URL:** <https://community.hubspot.com/t/creating-tasks-on-helpdesk/114737>\
**Category:** Tickets & Conversations\
**Tags:** professional\
**Created:** [August 19, 2024, 1:43pm UTC](https://community.hubspot.com/t/creating-tasks-on-helpdesk/114737 "2024-08-19T13:43:30Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![PPuri8](https://avatars.discourse-cdn.com/v4/letter/p/d26b3c/32.png) [@PPuri8](https://community.hubspot.com/u/PPuri8)\
**Post date:** [August 19, 2024, 1:43pm UTC](https://community.hubspot.com/t/creating-tasks-on-helpdesk/114737/1 "2024-08-19T13:43:30Z")

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Is it possible to create a task on a ticket in the Helpdesk?

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**Author:** ![LouiseHare](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/louisehare/32/49547_2.png) [@LouiseHare](https://community.hubspot.com/u/LouiseHare)\
**Post date:** [August 19, 2024, 1:59pm UTC](https://community.hubspot.com/t/creating-tasks-on-helpdesk/114737/2 "2024-08-19T13:59:08Z")

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Hi @PPuri8,

Unfortunately I don’t believe so. You have to click through to the Ticket record (the hyperlinked ticket name at the top of the screen) and add a task there.

![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/3/b3520e7c3b9a8edcb84757ed478f9e1e312acf68.png)

It might be worth adding this to the [Idea forum](https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas). This is where HubSpot go to get product/feature update ideas. If you do add it let me know and I will upvote it.

Thank you,

| [![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/c/2c4c27aa5080ed14205c6de27af8470e3d90a2e7.png)](https://www.linkedin.com/in/louise-hare/) |
| Louise Hare _she/her_ |
| _Freelance HubSpot Expert_ |
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| If my reply helped to answer your question please mark it as a solution to make iteasier for others to find! |

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**Author:** ![FMarx](https://avatars.discourse-cdn.com/v4/letter/f/b77776/32.png) [@FMarx](https://community.hubspot.com/u/FMarx)\
**Post date:** [January 10, 2025, 9:53am UTC](https://community.hubspot.com/t/creating-tasks-on-helpdesk/114737/3 "2025-01-10T09:53:36Z")

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Hey @PPuri8 and @LouiseHare there is a new feature that allows you to create tasks from Help Desk: [https://community.hubspot.com/t5/HubSpot-Ideas/Create-a-Task-from-Help-Desk-Conversations/idi-p/1008985](https://community.hubspot.com/t5/HubSpot-Ideas/Create-a-Task-from-Help-Desk-Conversations/idi-p/1008985)