# Creating Email Through Contact - Bug. **URL:** \ **Category:** CRM\ **Tags:** developer\ **Created:** [June 26, 2024, 3:27pm UTC](https://community.hubspot.com/t/creating-email-through-contact-bug/110181 "2024-06-26T15:27:06Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![SEyler](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@SEyler](https://community.hubspot.com/u/SEyler)\ **Post date:** [June 26, 2024, 3:27pm UTC](https://community.hubspot.com/t/creating-email-through-contact-bug/110181/1 "2024-06-26T15:27:06Z")
I’m having an error on both Chrome and Edge where when I attempt to email a contact by going under CRM \> Contacts \> Preview (seen by hovering over the contact name) \> email, it saves the last thing I typed in the email text box. Every email to that address from that point on will open with that same text in the body, I have to manually clear it out. Additionally, the “X” on the email window (circled in red) will not work, it can only be closed using the “X” on the contact window (circled in green) ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/6/464c31f4427bc2895667f20f77cfbb75fe25f9c4.png) The only fix for this seems to be clearing the cookies, but you would have to do that EVERYTIME you want to email that contact. ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [June 26, 2024, 4:02pm UTC](https://community.hubspot.com/t/creating-email-through-contact-bug/110181/2 "2024-06-26T16:02:22Z")
@SEyler this is a “feature” not a bug - if you start writing an email to a contact, close it, and don’t send it, then the next time you open the email it will pick up where you left off. Once you actually send an email to that contact, your test would be cleared out and you’d start over again. If you don’t send the email, then it won’t clear it out - is it still happening even after you send an email? ---
**Author:** ![SEyler](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@SEyler](https://community.hubspot.com/u/SEyler)\ **Post date:** [June 26, 2024, 5:17pm UTC](https://community.hubspot.com/t/creating-email-through-contact-bug/110181/3 "2024-06-26T17:17:28Z")
@Jnix284 Unfortunately, it that does not resolve the issue. The “X”, which I circled in red in my initial post still does not function, and the body of the message does not clear out even after sending a message. On the left is the message I sent, on the right is what opened up the next time I selected to email that contact. ![HubSpotContactCRMSend.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/1/156d4111466b7a181d87dbc547375a8f84614074.png) ![HubSpotContactCRMReceived.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/7/75991bf3d79c64b58edd859f136567f0c18f1927.png) ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [June 27, 2024, 12:51am UTC](https://community.hubspot.com/t/creating-email-through-contact-bug/110181/4 "2024-06-27T00:51:08Z")
This is really interesting @SEyler I recreated the test here, and didn’t get the same results. This is the first email I sent: ![Jnix284_0-1719449206363.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/e/1ea27da34e9266e28476630a00c198ab9b78064b.png) And when I opened a new email: ![Jnix284_1-1719449237970.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/e/5e1d076fa5c7a8778ee102b933313a23ca217d44.png) I created both of these emails from the contact record, so I went back and tested it from the contact preview pane as you have in your screenshot. Here’s the initial test: ![Jnix284_2-1719449340138.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/5/35e32005f77f3a3721f0a1b23db894a8351d3208.png) When I sent the email, it closed the email box automatically, but left the right preview sidebar open: ![Jnix284_3-1719449364545.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/5/45538b8bf64682f2477e793e07605fcfe81144cf.png) so I clicked email again, and it was blank: I haven’t had any issue using the x that you have circled in your screenshot - and since clearing your cache is resolving the issue, I’m wondering if it might be a browser issue or something with your cookie settings. What browser are you using to access HubSpot? ---
**Author:** ![SEyler](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@SEyler](https://community.hubspot.com/u/SEyler)\ **Post date:** [July 1, 2024, 2:36pm UTC](https://community.hubspot.com/t/creating-email-through-contact-bug/110181/5 "2024-07-01T14:36:01Z")
@Jnix284 This must have been a known issue, it appears that it has already been resolved on HubSpot’s end. I tested on both Edge and Chrome on two different computers and two different accounts to no avail. It appears to be working as intended now though. ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [July 1, 2024, 2:49pm UTC](https://community.hubspot.com/t/creating-email-through-contact-bug/110181/6 "2024-07-01T14:49:03Z")
Hi @SEyler thanks for the update, I’m glad the bug was resolved!