# Creating automation when a live chat is started

**URL:** <https://community.hubspot.com/t/creating-automation-when-a-live-chat-is-started/131280>\
**Category:** 💬 RevOps Discussions\
**Created:** [May 8, 2025, 2:52pm UTC](https://community.hubspot.com/t/creating-automation-when-a-live-chat-is-started/131280 "2025-05-08T14:52:23Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![brittjoiner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/brittjoiner/32/92865_2.png) [@brittjoiner](https://community.hubspot.com/u/brittjoiner)\
**Post date:** [May 8, 2025, 2:52pm UTC](https://community.hubspot.com/t/creating-automation-when-a-live-chat-is-started/131280/1 "2025-05-08T14:52:23Z")

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Hi fellow Hubbies! (Is that a thing? Maybe it should be? 😂)

I’d like to create an automation that posts a message in a team Slack channel when someone intiates a chat in our live chat. I’ve currently been assigning new conversations to myself, so HubSpot sends me a message in slack and this works. But I want to test out the new agent, and I’m thinking it’s probably not going to notify me unless AI can’t answer and I am assigned the conversation. I still want to be notified when a new conversation is started though. Is there a way I can set up automation to do this? Even if it’s an internal email or something, doesn’t need to be a Slack message though that would be nice.

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [May 8, 2025, 9:34pm UTC](https://community.hubspot.com/t/creating-automation-when-a-live-chat-is-started/131280/2 "2025-05-08T21:34:44Z")

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Hi, @brittjoiner 👋 Welcome to our community! Thanks for your question. That sounds like a useful potential use case. I’d like to invite some of our community members to the converstaion – hey @JessicaBaskey @ScottPennwood @SanjayKumar, do you have any suggestions for @brittjoiner? Or other ways they might think about this challenge?

Thank you! — Jaycee

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**Author:** ![brittjoiner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/brittjoiner/32/92865_2.png) [@brittjoiner](https://community.hubspot.com/u/brittjoiner)\
**Post date:** [May 9, 2025, 4:52pm UTC](https://community.hubspot.com/t/creating-automation-when-a-live-chat-is-started/131280/3 "2025-05-09T16:52:37Z")

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Thanks for inviting folks to the convo! Would love hear what folks are doing, and can even step the problem back a little further - the real problem im trying to solve is sort of QAing our AI Agent and before i completely let it run, i want to be able to “watch” some conversations and make sure I’m happy with how it’s responding.

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**Author:** ![brittjoiner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/brittjoiner/32/92865_2.png) [@brittjoiner](https://community.hubspot.com/u/brittjoiner)\
**Post date:** [May 9, 2025, 6:10pm UTC](https://community.hubspot.com/t/creating-automation-when-a-live-chat-is-started/131280/4 "2025-05-09T18:10:52Z")

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Update, our lovely CSM Jonah helped me figure out a workflow that seems to be solving this!

 ![brittjoiner_0-1746814207802.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/a/eac4aeec105051f83507da0f7916c2027d4d4326.png)

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [May 9, 2025, 8:21pm UTC](https://community.hubspot.com/t/creating-automation-when-a-live-chat-is-started/131280/5 "2025-05-09T20:21:51Z")

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Fantastic! Thank you for coming back and sharing what worked 🙌 — Jaycee