For calls in HubSpot there is a call ‘type’ field where we can categorise different types of calls to report on them.
Why is there no such property for emails,SMS and other types of contact?!
Surely pretty much every business could benefit from this i.e. initial outreach, sales, service, implementation.
We cant just use deal or contact stage as this will change over time, we want the emails themselves to be categorised.