Creating already existing contacts if we cc' one of our members

[MGeorgiev3]

Hi! Recently, we have noticed something odd.

When we are creating synced Hubspot emails in Gmail, we get the usual desired associations - deals, company, contacts. However, we now notice that when we add another of our users as cc, the external contacts we are emailing are now also appearing in “Create as new contacts”

Why could that be? Has anyone noticed a similar change?

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[katherine_1]

Hi,
HubSpot auto creates a contact for anyone that emails in - or is cc’d into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the moment is by setting filtering rules, as all filtered emails do not create contacts.

[MGeorgiev3]

Thank you. We do have rules set up, I’d like to clarify the example I am talking about:

• I am internal user and send an email to 3 already existing external contacts from one company
• This initially associates only to the company and 3 contacts
• I then decide to cc’in one of my internal colleagues
• For some reason this now duplicates the external contacts and they appear in the “create new contacts”