# Creating a ticket

**URL:** <https://community.hubspot.com/t/creating-a-ticket/11401>\
**Category:** APIs & Integrations\
**Tags:** developer-preview\
**Created:** [October 22, 2018, 6:43pm UTC](https://community.hubspot.com/t/creating-a-ticket/11401 "2018-10-22T18:43:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [October 22, 2018, 6:43pm UTC](https://community.hubspot.com/t/creating-a-ticket/11401/1 "2018-10-22T18:43:30Z")

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Upon creation of a ticket is it possible to send an email out to the parties involved in the ticket? How can this be triggered?

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**Author:** ![IsaacTakushi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/isaactakushi/32/70387_2.png) [@IsaacTakushi](https://community.hubspot.com/u/IsaacTakushi)\
**Post date:** [October 23, 2018, 3:52pm UTC](https://community.hubspot.com/t/creating-a-ticket/11401/2 "2018-10-23T15:52:26Z")

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Hi [@MBS](https://community.hubspot.com/u/mbs),

Happy to help. A [ticket-based workflow](https://knowledge.hubspot.com/articles/kcs_article/workflows/create-a-ticket-based-workflow) would be needed to trigger notifications like this.