Creating a task

Help. I cannot figure out what setting to add to allow my users (the non-superadmins) to create a task in the activity portion of a contact and/or company. It is grayed out. They can log calls, log meetings, but cannot create tasks. I tried emptying the cache, incognito Chrome browser - no luck. Please help!!

Hi @Kodiak,

When they hover the mouse over the gray button, is there a tool tip?