# Creating a Task for missed calls **URL:** \ **Category:** CRM\ **Tags:** workflows, crm\ **Created:** [May 28, 2025, 12:13pm UTC](https://community.hubspot.com/t/creating-a-task-for-missed-calls/133504 "2025-05-28T12:13:29Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Luna2](https://avatars.discourse-cdn.com/v4/letter/l/e36b37/32.png) [@Luna2](https://community.hubspot.com/u/Luna2)\ **Post date:** [May 28, 2025, 12:13pm UTC](https://community.hubspot.com/t/creating-a-task-for-missed-calls/133504/1 "2025-05-28T12:13:29Z")
Hello, I am trying to create a workflow which would create a high priority task for the Contact Owner when he misses a call from the Contact. The workflow I’ve created is below. However, when I test it - no task appears. What am I doing wrong? Any advice is much appreciated. ![Screenshot 2025-05-28 at 15.12.26.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/7/b73e8ff59356a8d0e023a2132f8ca52ad723506d.png) ---
**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\ **Post date:** [May 28, 2025, 12:27pm UTC](https://community.hubspot.com/t/creating-a-task-for-missed-calls/133504/2 "2025-05-28T12:27:11Z")
Hi @Luna2, It looks like you’re on the right track. I was able to create a similar workflow and it functioned correctly. ![Josh_0-1748435103899.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/1/21db3b25b8b6382c901964a591621de06bf9a3dc.png) ![Josh_1-1748435120456.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/1/31ad82dc30f5b1f7fd2114a2a5b285e98845e2ed.png) I tested with call outcome vs status as I’m not routing calls through HubSpot. That’s where I’d check. Are you receiving inbound calls from a HubSpot number or an integration, and if so, can you confirm that call status is being set on the contact records? Josh ---
**Author:** ![Luna2](https://avatars.discourse-cdn.com/v4/letter/l/e36b37/32.png) [@Luna2](https://community.hubspot.com/u/Luna2)\ **Post date:** [May 28, 2025, 12:29pm UTC](https://community.hubspot.com/t/creating-a-task-for-missed-calls/133504/3 "2025-05-28T12:29:45Z")
Hi Josh I am using an Aircall integration. The call logs (i.e. I can see the record of the missed call in the activities list under the Contact) but the task, for some reason does not trigger. ---
**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\ **Post date:** [May 28, 2025, 12:38pm UTC](https://community.hubspot.com/t/creating-a-task-for-missed-calls/133504/4 "2025-05-28T12:38:59Z")
Hi @Luna2, Can you confirm that you can get a contact to actually enroll in the workflow, but then when it goes to the workflow action, the task itself is not being created? Josh ---
**Author:** ![Luna2](https://avatars.discourse-cdn.com/v4/letter/l/e36b37/32.png) [@Luna2](https://community.hubspot.com/u/Luna2)\ **Post date:** [May 28, 2025, 12:55pm UTC](https://community.hubspot.com/t/creating-a-task-for-missed-calls/133504/5 "2025-05-28T12:55:30Z")
Josh, If I understand correctly - yes - If I manually enroll the Test contact into the Workflow, the Task appears. However, if I try to trigger the workflow by actually creating a missed call - the call logs, but the task does not appear. ---
**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\ **Post date:** [May 28, 2025, 1:10pm UTC](https://community.hubspot.com/t/creating-a-task-for-missed-calls/133504/6 "2025-05-28T13:10:32Z")
Can you send a screenshot of the call record showing the status and contact association? I’d be happy to help you diagnose this through a Google Meet as well. I’m available until 10AM EST today if you want to email me ([joshc@protocol80.com](mailto:joshc@protocol80.com)), or you can use my scheduling link in my signature to find a different time. ---
**Author:** ![Luna2](https://avatars.discourse-cdn.com/v4/letter/l/e36b37/32.png) [@Luna2](https://community.hubspot.com/u/Luna2)\ **Post date:** [May 29, 2025, 8:38am UTC](https://community.hubspot.com/t/creating-a-task-for-missed-calls/133504/7 "2025-05-29T08:38:36Z")
Hey Josh, I really appreciate your help and advice but I’ve figured it out - the workflow does not work on Contacts already existing in HubSpot (which I need this for) due to HubSpot’s re-enrollement setting for Call related activities. I will have to take a different approach. Thanks again for your help. ---
**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\ **Post date:** [May 29, 2025, 11:59am UTC](https://community.hubspot.com/t/creating-a-task-for-missed-calls/133504/8 "2025-05-29T11:59:45Z")
Hi @Luna2, In that case, I would consider using a list for your enrollment. The contact gets added to the list when the missed call occurs and then removed from the list based on another criteria. Each time a missed call happens for the contact, they are added to the list, which can be used for reenrollment. Josh