Hi @himanshurauthan ,
thanks for the feedback! As fas as I can see, the single send api will associate with the contact, the smtp api will not. But both won’t associate with a ticket.
However I’ve now done a few experiemnts using BCC, looks like the following works as well and doesn’t require the (pricy!) transactional email extension:
- create a ticket (got that)
- associate ticket with deal, company, contact (got that)
- create an email externally, send via our usual Google SMTP, BCC to hubspot
- fiddle with hubspot api to find email (to bad I can’t serach for message-ID!) and then associate email with ticket
So it basically just works the other way round, but that sounds reasonable.