# Create task when a sales email gets opened multiple times

**URL:** <https://community.hubspot.com/t/create-task-when-a-sales-email-gets-opened-multiple-times/19780>\
**Category:** CRM\
**Tags:** contacts\
**Created:** [April 1, 2020, 1:17am UTC](https://community.hubspot.com/t/create-task-when-a-sales-email-gets-opened-multiple-times/19780 "2020-04-01T01:17:38Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ploklue](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ploklue/32/77566_2.png) [@ploklue](https://community.hubspot.com/u/ploklue)\
**Post date:** [April 1, 2020, 1:17am UTC](https://community.hubspot.com/t/create-task-when-a-sales-email-gets-opened-multiple-times/19780/1 "2020-04-01T01:17:38Z")

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I am trying to set a workflow so that whenever I send a sales email, and it gets opened more than 3 times, Hubspot creates a task to email that contact.

I know this is possible for marketing emails but want to do it for sales emails.

Does anyone know if this is possible or has anyone tried something similar?

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**Author:** ![TitiCuisset](https://avatars.discourse-cdn.com/v4/letter/t/8baadc/32.png) [@TitiCuisset](https://community.hubspot.com/u/TitiCuisset)\
**Post date:** [April 3, 2020, 4:53pm UTC](https://community.hubspot.com/t/create-task-when-a-sales-email-gets-opened-multiple-times/19780/2 "2020-04-03T16:53:06Z")

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Hi @ploklue

Thank you for posting in the Community.

This is not possible with HubSpot at this stage to create a task automatically when a sales email has been opened more than 3 times, because this information is not stored in a property.

I want to share with you however [this post](https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Count-Sales-Emails-openings-for-a-contact/m-p/244894) that gives a workaround for the number of sales emails openings for a contact (in total) but also [this idea](https://community.hubspot.com/t5/HubSpot-Ideas/Contact-property-number-of-email-opens-HubSpot-Sales/idi-p/38081) in our Ideas Forum that you can upvote. This is where our Product Team regularly reviews new ideas and engages with customers for their feedback.  
Hope that helps

Have a lovely day

Tiphaine

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**Author:** ![ploklue](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ploklue/32/77566_2.png) [@ploklue](https://community.hubspot.com/u/ploklue)\
**Post date:** [April 15, 2020, 4:22pm UTC](https://community.hubspot.com/t/create-task-when-a-sales-email-gets-opened-multiple-times/19780/3 "2020-04-15T16:22:22Z")

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Thank you Tiphaine!

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**Author:** ![FraserMurphy](https://avatars.discourse-cdn.com/v4/letter/f/9de0a6/32.png) [@FraserMurphy](https://community.hubspot.com/u/FraserMurphy)\
**Post date:** [September 4, 2022, 11:36am UTC](https://community.hubspot.com/t/create-task-when-a-sales-email-gets-opened-multiple-times/19780/4 "2022-09-04T11:36:40Z")

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[@TitiCuisset](https://community.hubspot.com/t5/user/viewprofilepage/user-id/89150) [@support](https://community.hubspot.com/t5/user/viewprofilepage/user-id/22063)

The “idea” for the workaround post seems to have been removed. Can you please reupload it?

[https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Count-Sales-Emails-openings-for-a-contact/m-p/244894](https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Count-Sales-Emails-openings-for-a-contact/m-p/244894)

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**Author:** ![TitiCuisset](https://avatars.discourse-cdn.com/v4/letter/t/8baadc/32.png) [@TitiCuisset](https://community.hubspot.com/u/TitiCuisset)\
**Post date:** [September 5, 2022, 8:13am UTC](https://community.hubspot.com/t/create-task-when-a-sales-email-gets-opened-multiple-times/19780/5 "2022-09-05T08:13:31Z")

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Hi @FraserMurphy

Sorry about that, you should now be able to access it!

Thank you

Best

Tiphaine