# Create routing rules for assigning conversations

**URL:** <https://community.hubspot.com/t/create-routing-rules-for-assigning-conversations/33950>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [March 16, 2021, 11:50am UTC](https://community.hubspot.com/t/create-routing-rules-for-assigning-conversations/33950 "2021-03-16T11:50:37Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![CCDuarte](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ccduarte/32/69256_2.png) [@CCDuarte](https://community.hubspot.com/u/CCDuarte)\
**Post date:** [March 16, 2021, 11:50am UTC](https://community.hubspot.com/t/create-routing-rules-for-assigning-conversations/33950/1 "2021-03-16T11:50:37Z")

</div>

We have a customer using Services Hub to manage tickets.

They have specific contacts/companies that are to be routed to a specific agent for ticket treatment (as they are recurrent). We were trying to use workflows to assign automatically conversations coming from this scenario directly to a user but it seems its not possible.

We can assign ticket owner but not Conversation “owner”.

This would add value to the tool.

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_[View the full topic](https://community.hubspot.com/t/create-routing-rules-for-assigning-conversations/33950)._