# Create new contact when creating tickets

**URL:** <https://community.hubspot.com/t/create-new-contact-when-creating-tickets/16696>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [October 11, 2019, 6:08am UTC](https://community.hubspot.com/t/create-new-contact-when-creating-tickets/16696 "2019-10-11T06:08:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![kktmr](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kktmr/32/68963_2.png) [@kktmr](https://community.hubspot.com/u/kktmr)\
**Post date:** [October 11, 2019, 6:08am UTC](https://community.hubspot.com/t/create-new-contact-when-creating-tickets/16696/1 "2019-10-11T06:08:27Z")

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It should be possible to create a new contact, if the one you need for a ticket does not exist.

It should work in a similar way to adding a contact to an existing ticket, where you get the option of creating a contact if the one you are searching for does not exist.

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<div class="post-metadata">

**Author:** ![ldupont](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ldupont/32/76463_2.png) [@ldupont](https://community.hubspot.com/u/ldupont)\
**Post date:** [August 20, 2020, 9:26pm UTC](https://community.hubspot.com/t/create-new-contact-when-creating-tickets/16696/2 "2020-08-20T21:26:01Z")

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This is a great idea - it saves duplication of information and having to do extra steps after the ticket is created.