# Create new contact when creating new ticket?

**URL:** <https://community.hubspot.com/t/create-new-contact-when-creating-new-ticket/39339>\
**Category:** Tickets & Conversations\
**Tags:** help-desk, contacts\
**Created:** [June 22, 2021, 6:57pm UTC](https://community.hubspot.com/t/create-new-contact-when-creating-new-ticket/39339 "2021-06-22T18:57:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![GeoffreyScott](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/geoffreyscott/32/34870_2.png) [@GeoffreyScott](https://community.hubspot.com/u/GeoffreyScott)\
**Post date:** [June 22, 2021, 6:57pm UTC](https://community.hubspot.com/t/create-new-contact-when-creating-new-ticket/39339/1 "2021-06-22T18:57:08Z")

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If I’m fielding a customer service call from an unknown contact, but current business customer (think store owner for multi-store brand), is it possible to create a new contact in a ticket? I do not have HS call integration.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [June 23, 2021, 4:00am UTC](https://community.hubspot.com/t/create-new-contact-when-creating-new-ticket/39339/2 "2021-06-23T04:00:39Z")

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Hi @GeoffreyScott,

Yes, you can add new contacts to a ticket at any time – either by associating an existing contact or by creating a new one right in the sidebar of the ticket:

![add-contact.gif](https://d2qpr2jzcazej7.cloudfront.net/original/2X/7/7f0de5f57cace080d161276641b7bc85843bc692.gif)

All information shown is fictional.

Hope this helps!

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<div class="post-metadata">

**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [June 23, 2021, 1:21pm UTC](https://community.hubspot.com/t/create-new-contact-when-creating-new-ticket/39339/3 "2021-06-23T13:21:05Z")

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Hi @GeoffreyScott ,  
yes you can associate a new contact to an existing ticket.  
Click ticket name \> On the left side on contact tab, click +Add \> Click Associate new tab and creae a n contact

 ![webdew_0-1624454448620.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/b/6b728a5d748f6532e33a341eaeeed3a521d36f12.png)

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.  
Thanks and Regards.