Create custom report for (average) ticket time per ticket stage

[franksteiner79]

Hi @Anonymous

Did some more thinking, think this should work:

My thinking is this:

1. We stamp in 4h intervals
2. To capture correct times we need some sort of time stamp property.
3. We should be okay using just on time stamp property, because a ticket only ever has one status at any one time.
4. We also need a delay (4h) which then clears the time stamp property
5. This triggers a re-enrolment into the WF
6. This checks if there was a change in status and either adds another 4h to the time in the existing stage or the new one the ticket has moved into

Wanna give that a try?

Frank