# Create Conversation over the API

**URL:** <https://community.hubspot.com/t/create-conversation-over-the-api/87709>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [August 17, 2023, 11:46am UTC](https://community.hubspot.com/t/create-conversation-over-the-api/87709 "2023-08-17T11:46:21Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Klapprodt](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/klapprodt/32/15151_2.png) [@Klapprodt](https://community.hubspot.com/u/Klapprodt)\
**Post date:** [August 17, 2023, 11:46am UTC](https://community.hubspot.com/t/create-conversation-over-the-api/87709/1 "2023-08-17T11:46:21Z")

</div>

# Current Situation

- When a user reports an issue over our app, we send an email to our support inbox to create a conversation (and a ticket).

- this is necessary, because we get the error details from the app

# Pain point

- When the conversation is created, the associated contact is our own email address and not the actual user who reported the issue

- For every issue that comes over this channel, we need to disassociate our support-email address, search for the actual user and associate them

# Use Case

- create the conversation over the conversations-api and set the correct user

- for tickets, this is possible over the tickets-endpoint, but no conversation is created (which we need)