# Create Contact from Chat Without Email Capture

**URL:** <https://community.hubspot.com/t/create-contact-from-chat-without-email-capture/79327>\
**Category:** HubSpot Ideas\
**Tags:** chatflows\
**Created:** [April 13, 2023, 9:58pm UTC](https://community.hubspot.com/t/create-contact-from-chat-without-email-capture/79327 "2023-04-13T21:58:48Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Willirob](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/willirob/32/93671_2.png) [@Willirob](https://community.hubspot.com/u/Willirob)\
**Post date:** [April 13, 2023, 9:58pm UTC](https://community.hubspot.com/t/create-contact-from-chat-without-email-capture/79327/1 "2023-04-13T21:58:48Z")

</div>

The goal: to create a contact in HubSpot without capturing an email address.

Similar existing feature: HubSpot does give the ability to not require an email address when creating a HubSpot form. I’m imagining a similar feature to toggle on or off the requirement to have an email captured in a chatflow.

General use case: People are becoming more relcutant to give out email addresses due to getting SPAMMED/constantly marketed to. Having the ability to automatically create a contact with a first name/last name and even phone number (no email address) comes up a lot with law firms using hubspot. In some cases, a prospect will provide a phone number over email address (elder law) when reaching out.

More specific use case: I am using a chatflow to give a user an option to chat with or request a text from an agent. In the event they want to text, I don’t need an email address (just a phone number). In this case I am integrating HubSpot into Podium to power the sms/mms fucntionality and need a contact to be created and a property updated to automate the integration into Podium.

Value added: Massive value add here to not being required to have an email, while understanding that this can create issues with de-duping and automations around that. Those tools/issues are less probleatic than not being able to auto create a contact without having an email address.

---

<div class="post-metadata">

**Author:** ![JGarbett](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jgarbett/32/195842_2.png) [@JGarbett](https://community.hubspot.com/u/JGarbett)\
**Post date:** [April 18, 2023, 9:50am UTC](https://community.hubspot.com/t/create-contact-from-chat-without-email-capture/79327/2 "2023-04-18T09:50:47Z")

</div>

You don’t need an email. You just enter first & last name, and click create?

---

<div class="post-metadata">

**Author:** ![Willirob](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/willirob/32/93671_2.png) [@Willirob](https://community.hubspot.com/u/Willirob)\
**Post date:** [January 11, 2024, 2:37pm UTC](https://community.hubspot.com/t/create-contact-from-chat-without-email-capture/79327/3 "2024-01-11T14:37:42Z")

</div>

@JGarbett I’m talking about when they interact with the bot first. It won’t create a contact in the system until it gets an email. A person certainly can.

Thanks for the potential solution, though!