Currently, only the owner of a task can alter the queue that it is in. Therefore, a manager or admin must either ask the task owner to make the needed change, or the admin/manager must reassign the task(s) to himself first. If you have altered your process, if you are training someone who has made a mistake, or if you are just working as a team and part of your process includes moving a task between queues, this is all impossible right now unless you are the owner.
I highly recommend opening up this permission, at least to admins.
Great idea. I would add that it would also be helpful to have shared access to a Queue. As a manager, I could assign tasks to the team and then we could review the team Queue to review all tasks and the status of each.
I agree that, as a Sales Manager, I would like the ability to created Task Queues for the entire sales team (for things like weekly sales calling hours). Task Queues would need to show the owner in one of the columns. This would help sales managers make target lists for the sales team to reach out.
Scott from the product team here. We are priotizing this work in the coming weeks have a prototype ready for feedback. If anyone would like to participate in our usability testing next week, please submit your name on the following form and we’ll reach out to schedule a time with you: https://forms.gle/LPUbTTsawgkU4d9e7
it would be great if we were able to assign the task to a team, rather than an individual, and then members of that team either assign the task to themselves, or the task is assigned to each of them until one of them works on it.
I.e. ideally it be great to be of to manage the tasks between teams, and those teams have their own individual queues
you would then have tasks, assigned to a team, and to individuals / or tasks to be assigned
as above having visibility on whether the task been completed or would be great.
Agree with @Mart that the ability to assign a task to a team would be great. To be able to view those tasks in a shared queue by all of the team members. Where tasks can then be allocated to individuals. Yet remain linked to the shared queue, for tracking of task status to completion.
Can hubspot update where they are with building this feature? Really would add a lot of value for our team if we can get an overview of tasks per person
Hi I have seen a moc kup of this shared by the development team. It looked great anbd worked well. I haven’t heard anything since so hoping it will be in a forthcoming release.
@timwright@TommyG - this feature is currently under development. I will update the issue status to “In Beta” once the feature is available. Stay tuned.
I’m very interested in this as well! I’m suprised this doesn’t exist yet honestly. Expected release date was Q2 of 2019 when it first went into planning…
