Please look into this. Would love this functionality.
This is something we need also. We would like to be able to assign tasks from mulitple users to one queue - so we can monitor the queue and move tasks between users if needed or work is overloaded for one user. PLEASE PLEASE allow queue sharing and visibility for all users.
I was speaking to my customer support manager in Hubspot last week, and he said he’d mention it to the development team, if we all did the same- development might priortise this capability.
Charlotte
This would be useful for us as well. Would love to see this feature added.
Would like for our team to be able to assign tasks to queues for others.
I’d also like to be able to sort tasks to see what hasn’t been assigned a queue.
Right now, I don’t know if I’m missing any that have been assigned to me, yet not to a queue.
+1 for this idea, our sales managers need to view the task queues for the reps to keep them accountable and help with productivity.
Definitely!! We just recently started adding renewl tasks for our sales / CX people and I want the abilitly to share this Renewl queue with my team so we all know client renewl dates and can check them off as we go.
Thanks for the feedback. This is something we do plan on working on in the near future. The development team needs to do some final planning but expect this functionally at some point in Q2 this year.
Empty
This is an important tool we need. Thanks for adding it to your dev stack!
I was a bit supprised this feature didn’t exist. As you create a task, you can assign the task and you can add it to the queue… but not a shared queue. This doesn’t make sense.
When working on a campaign, shared queues are essential.
This ABSOLUTELY needs to be added. To successfully orchestrate outreach to a given account, you need to assign tasks that are visible to a multi-person team.
Quite surprised there are no shared queues!
When creating a task you would like to assign to someone else, it is currently not possible to select one of their existing queues. Apparently you can only select your own queues. Which doesn’t make sense and is not taken into account when the task is actually created. It would therefore be very convenient that the available relevant queues appear when selecting the effective assignee before creating the actual task.
Would be very helpful for our office as well, as we are using tasks for Health checks and it would be great to be able to assign to the right owners Health check queue. Obviously would be used in other places too but this is where we intended to use it and found we couldn’t.
This would be super helpful, especially when using workflows to automate the creation of tasks.
Can’t believe this isn’t available
Wait, something must be wrong here… If I’m creating a sales sequence for our BDRs, and it’s automatically creating tasks for calls in a queue, how can multiple people use the same sequence? One gets a task and the other goes to the abyss?
It would be great to share queues - or AT LEAST - be able to assign someone else a task and put it in their correct queue. It is extremely inefficient to have to log out and log in as them to assign them one task just to sign back in as me to continue working.
We should be able to help keep our team organized - especially since there is no way to prioritize mine or my team member’s tasks.
Workaround
This is a really annoying limitation, and I didn’t even realise that other users couldn’t see my task lists until I asked someone to add a task to a queue I’d created and they couldn’t find it.
What I have done though as a workaround, is to create ‘dummy’ user accounts and named the ‘user’ what I need my task queue to be.
That way, it’s possible to assign tasks to those ‘users’ who’s name relate to the queue that you want to add the task to.
For example create a new user ( I used the ‘+’ symbol in the email address to avoid having to create multiple new email accounts ) such as:
myname+Daily.Tasks@myemail.com
And then make the user,
first name: Daily
last name: Tasks
So instead of using actual queues, we use ‘users’ to assign the tasks to, and then we can filter the task list view by these ‘users’ in basically the same way that the task queues work.
hope this helps, until task queue sharing is allowed.