My 2cents: This is an essential feature for organizations that work with different layers of sales personell. As they can now eaily prioritize work that needs to be done ASAP and better comply with KPI’s or any other form of analysis on performance.
Yes!!! Our team pretty much can’t use task queues because they are being assigned tasks from other users, and the other users can’t put those tasks in queues. We want the flexibility to do this for other users, and from workflows.
+1
Yes please!
Much-needed feature!!
It’d be really nice if we could have custom task queues that exit on every one at our companies Task dashboard (even better if it could be differentiated based on team)
This way, we could create one sequence that includes tasks, and make sure those tasks get placed in the right queue for each person. If we wanted to do that now we’d have to build seperate sequences for everyone.
This is maddening. I don’t understand why this can’t be enabled quickly. The task queue is such a nice feature, but they have it so extremely limited right now. they also need to add the ability to add to tasks queues through automation/workflows
We need this too - urgently.
It would be really useful for Sales manager
Hello community,
I need to share my tasks queues with my mates to work on it, do you know if there is a possibility to do it, or is it still not possible ? Maybe after all of your messages they’ve changed it (hope is beautifull).
Thanks !
Can not beleive we can’t do this - as a team we all need access to same queue
We would love to have the shared queue as well, it would help significantly with team task management
Thanks, T.
How many more people have to ask for this before we get SOME status from HS Dev??
Perhaps if one of you have a renewal coming up - you can hold your salesperson over this and get some action??
Yes, we also need more solutions in the task such as assigning to multiple users or teams and having Queues that can be shared with the users that the task is assigned to.
Also - sometimes I need to keep the task assigned under me as well to follow the timeline.
I also need this feature! Because we can’t share queues my whole team is using one login account… Please share queues between team members!
NExt to sharing, which is a very easy feature to add it would be great to add more info in the subject of tasks automatically when filling the log from a call:
- Eg: - Follow up on Dennis from Hubspot {{Properties}}
I agree this is a useful feature. Our use case would be that a request for more information/request for a demo form is filled out on our website, then a task is created for someone in our sales team to folllow up with that lead. The whole sales team sees the list of tasks and one of them can take the task and mark complete.
I think I created a workaround that may help others.
I created an active list type with the filter “Recently Opened Sales Email” and set the range for “Less than 1 day ago”. Then I also set an “or” filter for Recently Replied Sales Email" with the same time range.
Now this active list will show my VP of sales a daily digest of recently opened and replied to emails and then update itself once that 24h time range is over. Some contacts will disappear, some will remain, some will be new.
If he misses an email with 10 opens, our protocol has all contacts in a sequence anyway so missed opens will get another email sooner or later (and perhaps opened again and once again added to this dynamic list) and then eventually be given a task to follow up with. This task can then just simply be assigned to whoever is available to complete it. Am I missing something or is this a decent workaround?
Thanks!
Hassan
Shared queues would be very helpful.
This is definitely something we are struggling with - in fact the functionality of tasks in general, we need more fields like create date / title along side queue sharing - just to make it easier to filter and traffic light them.