I think I created a workaround that may help others.
I created an active list type with the filter “Recently Opened Sales Email” and set the range for “Less than 1 day ago”. Then I also set an “or” filter for Recently Replied Sales Email" with the same time range.
Now this active list will show my VP of sales a daily digest of recently opened and replied to emails and then update itself once that 24h time range is over. Some contacts will disappear, some will remain, some will be new.
If he misses an email with 10 opens, our protocol has all contacts in a sequence anyway so missed opens will get another email sooner or later (and perhaps opened again and once again added to this dynamic list) and then eventually be given a task to follow up with. This task can then just simply be assigned to whoever is available to complete it. Am I missing something or is this a decent workaround?
Thanks!
Hassan