# Create and send ticket email API Hubspot

**URL:** <https://community.hubspot.com/t/create-and-send-ticket-email-api-hubspot/28016>\
**Category:** Customer Feedback Tool\
**Tags:** templates, help-desk\
**Created:** [November 14, 2020, 8:38pm UTC](https://community.hubspot.com/t/create-and-send-ticket-email-api-hubspot/28016 "2020-11-14T20:38:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![vdlozano](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/vdlozano/32/43030_2.png) [@vdlozano](https://community.hubspot.com/u/vdlozano)\
**Post date:** [November 14, 2020, 8:38pm UTC](https://community.hubspot.com/t/create-and-send-ticket-email-api-hubspot/28016/1 "2020-11-14T20:38:27Z")

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Hi, in this case we need create an email and engagement to a ticket, using the email templates. It’s possible do this?

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**Author:** ![sharonlicari](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sharonlicari/32/101479_2.png) [@sharonlicari](https://community.hubspot.com/u/sharonlicari)\
**Post date:** [November 16, 2020, 11:20am UTC](https://community.hubspot.com/t/create-and-send-ticket-email-api-hubspot/28016/2 "2020-11-16T11:20:17Z")

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Hola @vdlozano

He encontrado esta información en nuestra documentación de APIs que puede serte de utilidad.

[Tickets](https://developers.hubspot.com/docs/api/crm/tickets)

[Tickets API Overview](https://legacydocs.hubspot.com/docs/methods/tickets/tickets-overview)

[Marketing email](https://developers.hubspot.com/docs/api/marketing/marketing-emails)

Y[esta información](https://community.hubspot.com/t5/APIs-Integrations/Creating-a-marketing-email-with-the-API/td-p/342303) que puede servirte de ayuda.

Saludos  
Sharon