Create a workflow to automatically assign a company when a new ticket comes in

Service Hub Tickets & Conversations
1

I’m looking to automate assigning the company the ticket belongs to, instead of manually adding the company every time a ticket comes through

2

Hi @OHenderson6,

This should generally happen automatically when tickets are created. If the ticket is created via form submission or a team email and if the contact is automatically associated with the company, this would be expected behavior. How are you creating tickets?

If you’re looking for a workflow action that is able to do this, that’s currently not a native feature of HubSpot. You would have to look into integrations like Associ8. HubSpot Marketplace

Best regards!

3

Hello - thank you for your reply! A new ticket is created when a customer emails us. So far the company association is ours, not for our customer. I was looking to see if there was a way to change that so it’s the domain name they are emailing in from

4

Hi @OHenderson6,

If the ticket is created via form submission or a team email and if the contact is automatically associated with the company, this would be expected behavior. Do you have the linked setting enabled?