# Create a Task from Help Desk Conversations

**URL:** <https://community.hubspot.com/t/create-a-task-from-help-desk-conversations/111826>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox, tasks\
**Created:** [July 12, 2024, 2:18pm UTC](https://community.hubspot.com/t/create-a-task-from-help-desk-conversations/111826 "2024-07-12T14:18:40Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![Ricardo\_Mosey](https://avatars.discourse-cdn.com/v4/letter/r/7cd45c/32.png) [@Ricardo\_Mosey](https://community.hubspot.com/u/Ricardo_Mosey)\
**Post date:** [July 12, 2024, 2:18pm UTC](https://community.hubspot.com/t/create-a-task-from-help-desk-conversations/111826/1 "2024-07-12T14:18:40Z")

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When you’re in the Help Desk responding/managing tickets, you will often get requests for things you’ll need to do for a customer. Easily creating a task within this view seems rather basic and obvious. I feel like I often find these kinds of missed opportunities. It’s almost as if whoever designed the UI didn’t take a few extra moments to think of how the user will actually use it (as opposed to how to design it for the user).

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_[View the full topic](https://community.hubspot.com/t/create-a-task-from-help-desk-conversations/111826)._