# Create a new inbox thread using the API

**URL:** <https://community.hubspot.com/t/create-a-new-inbox-thread-using-the-api/84885>\
**Category:** APIs & Integrations\
**Tags:** professional\
**Created:** [July 7, 2023, 10:41am UTC](https://community.hubspot.com/t/create-a-new-inbox-thread-using-the-api/84885 "2023-07-07T10:41:18Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![AKijanka](https://avatars.discourse-cdn.com/v4/letter/a/e19adc/32.png) [@AKijanka](https://community.hubspot.com/u/AKijanka)\
**Post date:** [July 7, 2023, 10:41am UTC](https://community.hubspot.com/t/create-a-new-inbox-thread-using-the-api/84885/1 "2023-07-07T10:41:18Z")

</div>

Hey. I have a form on my site to collect email from users. How can I start a new thread in the inbox for the collected email so that sellers can then write to these people? For the moment I am creating a contact using the API, but I still need to start a new conversation for such a contact. How to do this?

---

<div class="post-metadata">

**Author:** ![Levi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/levi/32/21492_2.png) [@Levi](https://community.hubspot.com/u/Levi)\
**Post date:** [July 7, 2023, 1:22pm UTC](https://community.hubspot.com/t/create-a-new-inbox-thread-using-the-api/84885/2 "2023-07-07T13:22:20Z")

</div>

@AKijanka [Conversations API - HubSpot docs](https://developers.hubspot.com/docs/api/conversations/conversations)  
**Please note:** with these APIs, you cannot add net new channels, such as a WhatsApp channel, to the inbox. You also cannot start a new thread in an existing channel or connect a 3rd party chat provider to the inbox.

---

<div class="post-metadata">

**Author:** ![AKijanka](https://avatars.discourse-cdn.com/v4/letter/a/e19adc/32.png) [@AKijanka](https://community.hubspot.com/u/AKijanka)\
**Post date:** [July 7, 2023, 1:47pm UTC](https://community.hubspot.com/t/create-a-new-inbox-thread-using-the-api/84885/3 "2023-07-07T13:47:04Z")

</div>

I’ve seen the documentation, but I don’t see an endpoint anywhere in there that will allow me to send JSON with the ID number OR email address of the contact for whom I want to create a new conversation (message in the inbox).

I have it handled like this on my site when I connect to Intercom - the question is, what is the equivalent of such an action at Hubspot?

[website]

```lia-code-sample
<?php
$intercom->messages->create([
 "message_type" => "inapp",
 "body" => "Surely, I said, knowledge is the food of the soul",
 "from" => [
 "type" => "user",
 "id" => "5989303470da497b1babb9ef"
 ]
]);
?>

```

So, once again, I have an email [email] and I want to put it in my inbox so I can write back to it directly from Hubspot.

---

<div class="post-metadata">

**Author:** ![AKijanka](https://avatars.discourse-cdn.com/v4/letter/a/e19adc/32.png) [@AKijanka](https://community.hubspot.com/u/AKijanka)\
**Post date:** [July 7, 2023, 2:12pm UTC](https://community.hubspot.com/t/create-a-new-inbox-thread-using-the-api/84885/4 "2023-07-07T14:12:12Z")

</div>

Since you have deleted my message, I will comment one more time.

I have seen your documentation, but it seems that it is impossible to take an email and create a conversation for it in the inbox so that I can reply to all the emails I collect for myself in forms directly from Hubspot, correct?

Again: I have some email, I create a contact for it via API (this I have handled already)

and now I want to create a conversation in the inbox also via API

. Is this possible?

---

<div class="post-metadata">

**Author:** ![Levi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/levi/32/21492_2.png) [@Levi](https://community.hubspot.com/u/Levi)\
**Post date:** [July 10, 2023, 5:48am UTC](https://community.hubspot.com/t/create-a-new-inbox-thread-using-the-api/84885/5 "2023-07-10T05:48:07Z")

</div>

Hi @AKijanka , Unfortunately, that is not possible.  
**Please note:** with these APIs, you cannot add net new channels, such as a WhatsApp channel, to the inbox.

**You also cannot start a new thread in an existing channel**

or connect a 3rd party chat provider to the inbox.

---

<div class="post-metadata">

**Author:** ![AKijanka](https://avatars.discourse-cdn.com/v4/letter/a/e19adc/32.png) [@AKijanka](https://community.hubspot.com/u/AKijanka)\
**Post date:** [July 10, 2023, 7:36am UTC](https://community.hubspot.com/t/create-a-new-inbox-thread-using-the-api/84885/6 "2023-07-10T07:36:36Z")

</div>

Well that’s a shame 😞 Thank you for your quick reply.