I still don’t understand or have confidence in these options. How do I get it to only send to newly closed cases, not every case that has ever been closed as that is what is seems to want to do. I thought of adding an “AND” criteria of the ticket close date being after today or ‘less than 1 day ago’, but that did not change the ‘estimated recipients’ number. It still wants to send on every old case.
All I want is it to trigger on each case closure and send the custom survey to the contact who submitted the ticket. I want it to re-trigger if the same customer puts in another ticket. The options to do this are not descriptive or clear enough as to what they will actually do. I don’t want to blast everyone in the company, I don’t want it to blast for every old case, I only want a simple 1 to 1 relationship of the ticket, the ticket submitter, and the survey sent.