Hey @JNewman27 - thanks so much for posting this inquiry!
I understand that you’re looking to segment your live chat so that your customers are able to speak to the most relevant team members based on their need(s). I’d like to tag in some of our experts for some insight on this. @ChristinaKay, @beeginman, and @Bryantworks - any ideas on how @JNewman27 may be able to set this up?