# Create a channel account

**URL:** <https://community.hubspot.com/t/create-a-channel-account/126100>\
**Category:** APIs & Integrations\
**Created:** [February 14, 2025, 6:58am UTC](https://community.hubspot.com/t/create-a-channel-account/126100 "2025-02-14T06:58:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jackey-jackey](https://avatars.discourse-cdn.com/v4/letter/j/ecb155/32.png) [@jackey-jackey](https://community.hubspot.com/u/jackey-jackey)\
**Post date:** [February 14, 2025, 6:58am UTC](https://community.hubspot.com/t/create-a-channel-account/126100/1 "2025-02-14T06:58:55Z")

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I get an error when I use the Create a channel account api, and the message is:  
{“status”:“error”,“message”:“internal error”,“correlationId”:“70bb72d8-7fcd-474d-8a28-22dd5cb6af87”}  
url = f"[https://api.hubapi.com/conversations/v3/custom-channels/{channelId}/channel-accounts](https://api.hubapi.com/conversations/v3/custom-channels/%7BchannelId%7D/channel-accounts)"  
method=‘POST’

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [February 14, 2025, 10:53pm UTC](https://community.hubspot.com/t/create-a-channel-account/126100/2 "2025-02-14T22:53:15Z")

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Hey, @jackey-jackey 👋 Thanks for posting! Can you share an example request body, please? It will help in trying to reproduce the error.

Thanks! — Jaycee

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**Author:** ![jackey-jackey](https://avatars.discourse-cdn.com/v4/letter/j/ecb155/32.png) [@jackey-jackey](https://community.hubspot.com/u/jackey-jackey)\
**Post date:** [February 17, 2025, 1:20am UTC](https://community.hubspot.com/t/create-a-channel-account/126100/3 "2025-02-17T01:20:05Z")

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Because I’m worried about data leakage, I have encrypted the channel\_id and InboxId. If you need the exact IDs, can we contact each other via email?

- Method: POST

- ChannelId: 7465xx

- InboxId: 21916xx

- DeliveryIdentifier: {“type”: “string”, “value”: “[Kun.Jing@advyzon.com](mailto:Kun.Jing@advyzon.com)”}

- URL: fhttps://api.hubapi.com/conversations/v3/custom-channels/7465xx/channel-accounts  
- payload = {  
“authorized”: True,  
“name”: “jackey-channel”,  
“deliveryIdentifier”: {“type”: “string”, “value”: “[Kun.Jing@advyzon.com](mailto:Kun.Jing@advyzon.com)”},  
“inboxId”: 21916xx  
}

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [April 1, 2025, 10:43pm UTC](https://community.hubspot.com/t/create-a-channel-account/126100/4 "2025-04-01T22:43:39Z")

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In case anyone else comes across this post, two things to verify are:

- your account subscription (these endpoints are limited to [Sales Hub — Enterprise and Service Hub — Enterprise](https://developers.hubspot.com/docs/guides/api/conversations/create-custom-channels#:~:text=products%20or%20higher.-,Sales%20Hub,Enterprise,-You%20can%20create))

- these endpoints require you to use a [Developer API key](https://developers.hubspot.com/docs/guides/api/conversations/create-custom-channels#:~:text=using%20your%20HubSpot%20Developer%20API%20Key%2C%20and%20your%20App%20ID%20of%20the%20app%20you%20just%20created) and not the typical OAuth or Private App auth methods

Best,

Jaycee