# Course Progress Not Loading

**URL:** <https://community.hubspot.com/t/course-progress-not-loading/148681>\
**Category:** HubSpot Academy Support\
**Created:** [April 24, 2026, 2:55am UTC](https://community.hubspot.com/t/course-progress-not-loading/148681 "2026-04-24T02:55:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ALopez918](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/alopez918/32/215636_2.png) [@ALopez918](https://community.hubspot.com/u/ALopez918)\
**Post date:** [April 24, 2026, 2:55am UTC](https://community.hubspot.com/t/course-progress-not-loading/148681/1 "2026-04-24T02:55:36Z")

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When completing the AI for Marketers course, the video’s don’t get marked completed. I have cleared cookies, tried incognito, and multiple restarts with no luck. I dont skip steps and have no trouble watching the video’s fully through but have yet to see any progress.

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**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\
**Post date:** [April 24, 2026, 3:51pm UTC](https://community.hubspot.com/t/course-progress-not-loading/148681/2 "2026-04-24T15:51:48Z")

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Hey @ALopez918,

This issue should now been resolved. You should be able to continue progressing through the course - if you run into any further issues then I’d suggest first trying the following:

1. Clear your browser cache or open the lesson in an incognito/private window
2. Reload the lesson and play the video through to completion

Thanks so much for your patience while we got this sorted!

Best,

Sam, Community Manager