Hi everyone, I made my certificate today and the text description on the certificate is cut off at the bottom.
I tested different browsers, but the problem still occurs.
Can anyone please help me?
Hey @Daniela_H,
Welcome to the Community!
Thanks for sharing the screenshot of what you’re seeing on your end. I’ve gone ahead and regenerated the certification image. Are you able to confirm if this has fixed the issue for you?
If the issue persists feel free to reach back out here and I’ll gladly pair with our internal team to take a further look!
Thank you!
Sam, Community Manager
Hi @stassey,
thanks for the quick response. Unfortunately, the issue persists.
It would be great if you could take another look at this with your team.
Best regards
Hey @Daniela_H,
I’ve flagged this with our internal team. I will reach back out here once I have any updates for you!
Thanks for your patience here so far!
Sam, Community Manager
Hello @TeeTech,
thank you for the quick response. Unfortunately, the option to download the certificate as a PDF is not shown to me. I can only click on “Download Certificate” and then the certificate is automatically downloaded as a PNG file, which then looks like in the screenshot.
I also don’t see any way to contact support. Is it because I have a free account?
Hi @TeeTech,
thanks for the explanation and the tip.
I found the thread:
Unfortunately, the link to the form doesn’t work. I only end up on a login help page, where there is no support form: Log in to HubSpot
After some research, I found that other users have this problem too.
Is there another way someone can help me?
I’m currently taking other (free) courses as well, and it would be a shame if I couldn’t use a certificate in the end.
Thanks and best regards
Hey @Daniela_H,
Thanks for trying those steps! Just a quick update on my end: as mentioned earlier, I’ve reached out directly to the Academy team to look into this. They’re currently working on a fix, and I’ll be sure to follow up with you as soon as I have news!
Thanks for your patience here so far!
Sam, Community Manager
Thanks, then I’ll wait a bit longer.
Hey all!
Thank you for your patience while our team looked into this!
The Academy team has updated the certificate text formatting on our backend to resolve the cut-off issue. Could you please try downloading or accessing your certification again from your HubSpot Academy profile to see if the issue is now resolved for you?
If you are still experiencing any issues with the text display, please let us know!
Sam, Community Manager
Hi @stassey, thank you so much for your help.
The certificate is now displayed fully and correctly.
Best regards