# County code requirement for phone number

**URL:** <https://community.hubspot.com/t/county-code-requirement-for-phone-number/54673>\
**Category:** HubSpot Ideas\
**Tags:** object\
**Created:** [April 8, 2022, 2:54pm UTC](https://community.hubspot.com/t/county-code-requirement-for-phone-number/54673 "2022-04-08T14:54:47Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![TShultz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tshultz/32/194397_2.png) [@TShultz](https://community.hubspot.com/u/TShultz)\
**Post date:** [April 8, 2022, 2:54pm UTC](https://community.hubspot.com/t/county-code-requirement-for-phone-number/54673/1 "2022-04-08T14:54:47Z")

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The new update that requires a county code for a phone number is causing a multitude of issues with how we use the Hubspot platform. 1) We cannot copy the number easily to cross-check another CRM that we use on a daily basis. 2) we use Kixie for phone calls and the click to call feature is no longer working due to this requirement. This adds a lot of time and frustration to our everyday tasks. Can this feature be turned off on our account or made optional, please?

Thank you!

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**Author:** ![michaeljay201](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/michaeljay201/32/105034_2.png) [@michaeljay201](https://community.hubspot.com/u/michaeljay201)\
**Post date:** [April 25, 2022, 7:30pm UTC](https://community.hubspot.com/t/county-code-requirement-for-phone-number/54673/2 "2022-04-25T19:30:31Z")

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@TShultz After digging through existing Knowledge Base articles and blog posts to find any information on this update/change directly from Hubspot, I found…pretty much nothing.

So, I created a new Idea that encapsulates this Idea / feature request as well as others that I have come across in my search for info on phone number validation and auto-formatting. You can find it [here](https://community.hubspot.com/t5/HubSpot-Ideas/Bulk-Edit-Phone-Number-Validation/idi-p/621728).

Knowing that Hubspot only makes feature requests when a sufficient number of users request it, I would recommend upvoting and commenting as many of these ideas and posts as possible. The ones I found are [here](https://community.hubspot.com/t5/HubSpot-Ideas/Automatic-Phone-Number-Formatting/idc-p/621731), [here](https://community.hubspot.com/t5/HubSpot-Ideas/Option-to-permanently-turn-off-number-formatting-in-Telephone/idc-p/621745), [here](https://community.hubspot.com/t5/CRM/phone-number-format/m-p/609054), and [here](https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Validation-on-phone-numbers/m-p/607162).

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**Author:** ![AD42](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@AD42](https://community.hubspot.com/u/AD42)\
**Post date:** [June 6, 2024, 10:01pm UTC](https://community.hubspot.com/t/county-code-requirement-for-phone-number/54673/3 "2024-06-06T22:01:41Z")

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bump

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**Author:** ![AMB](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/amb/32/53869_2.png) [@AMB](https://community.hubspot.com/u/AMB)\
**Post date:** [August 5, 2024, 4:12pm UTC](https://community.hubspot.com/t/county-code-requirement-for-phone-number/54673/4 "2024-08-05T16:12:02Z")

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Totally agree. Grabbing a phone number used to be a simple 1-click operation; it’s been unnecessarily complicated. The number formatting does not help us; users should be able to choose whether to have it as a global setting or not.