I would like to exclude my own openings of mails, in the number of openings of mail. I can then see if the customer has opened the mail. Can I have a setting that exclude my openings in the counting?
Hi @HFles,
Yes, but it requires you to use one of the HubSpot sales extensions. You can find instructions and more context here: Block self-open email notifications with the HubSpot Sales Outlook desktop add-in or Chrome extension
Best regards!
Hi Karsten. I’ve tried the link you pasted above, but still seem to be having this same issue. I’m using the Chrome extension. I also tried to see if there’s a way to excluse/deactivate self-tracking option, but I don’t find anything. Thanks in advance