hey, any idea if this filter works correct way, it is not working for me
Hi @ENadeem,
That depends on what you want to happen? This will only apply to bounces that occur while the workflow is on.
If you want to enroll all existing bounces, then:
- Use “When filter criteria is met” for enrollment criteria (if you’re already in event-based enrollment, you’ll need to change the enrollment type)
- Find “Contact properties” as filter option
- Select “Email hard bounce reason” and specify “is known”
Best regards
yes i want to count bounce when the workflow is on but problem is email is being bounced due to invalid address but still contact is not being enrolled
@ENadeem why not use this contact property?
Marketing emails bounced: the number of marketing emails sent from your account that hard or soft bounced (this does not include global bounces, that are bounces in any account in HubSpot’s system for a permanent reason, such as an invalid recipient).
Invalid email addresses are suppressed from sends. Typically, no bounce occurs here as it is prevented entirely. There is a contact property for this as well.
Invalid email address: whether the email address is invalid.
i want to check bounce of sales email
@ENadeem in that case, pick event based enrollment in your workflow and choose this:
This will start enrolling records once the workflow is on. It will not retroactively enroll contacts.
Best regards