# Couldn't verify identity **URL:** \ **Category:** Account & Settings\ **Created:** [November 13, 2023, 1:08pm UTC](https://community.hubspot.com/t/couldnt-verify-identity/93866 "2023-11-13T13:08:05Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Boudewijn1310](https://avatars.discourse-cdn.com/v4/letter/b/dbc845/32.png) [@Boudewijn1310](https://community.hubspot.com/u/Boudewijn1310)\ **Post date:** [November 13, 2023, 1:08pm UTC](https://community.hubspot.com/t/couldnt-verify-identity/93866/1 "2023-11-13T13:08:05Z")
After opening my account and creating a website, Hubspot asked me to provide some more company details so they could verify my account. Now, after two days they informed me that my identity couldn’t be verified. I’m really baffled by this, since I’ve prodided everything asked for. And now there seems no way to get in contact. What to do? ---
**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\ **Post date:** [November 13, 2023, 11:17pm UTC](https://community.hubspot.com/t/couldnt-verify-identity/93866/2 "2023-11-13T23:17:34Z")
Hello @Boudewijn1310 , Thank you for posting in our Community. Did your account get suspended? Usually, If your account verification has been rejected, this decision unfortunately cannot be appealed further. Our Trust & Safety team may verify publicly verifiable information about your account & and registered domain, such as an established web or social media presence. If any of this information appears questionable or cannot be easily verified, some tools in your account will remain suspended. This decision cannot be appealed, but you can still use the rest of your account features. You can read more about this process [in this helpful article.](https://knowledge.hubspot.com/account-settings/account-suspension-faq) But if you have not received a reply from HubSpot and provided the information I would wait for the next steps. Thank you, Pam