Correct webpage only loading with en-gb suffix... random version of page loading without.

Following a recent post about my URL page loading a random version of my intended webpage… I have now realised that my intended webpage only displays under the URL with an “en-gb” suffix. https://beckisofttissuetherapy.co.uk/en-gb/

I’ve followed various tips for similar issues already in the community about changing language settings and removing any slugs. I believe my page settings were set to ‘English’, so I’ve now changed this to ‘no language’.

Ive also followed instructions in this guide: https://www.maka-agency.com/frequently-asked-questions/how-can-i-clear-the-server-cache

When I hit update in my website viewer, I now get the following pop up message:

Error

A page already exists at ‘http://beckisofttissuetherapy.co.uk/’. To change the URL, please click on the settings tab.

…obviously this is already the URL in the settings and the URL I want to use… but that URL isn’t loading the webpage I want to use, but this random version of my business name and template with none of my info. www.beckisofttissuetherapy.co.uk

Will it just take some time to make the changes to the language settings I’ve changed or is there something else I need to do? Do I need to change DNS settings and if so how do I do this?

Additionally if someone could give me some advice on how to remove the ‘123 Main Street, City, State 11111’ at the bottom left of my page I would appreciate that… it is visible in the ‘global content’ section of the page editor, but when I select to open and edit in the global content section it is no longer there. I removed it previously, so I dont understand why it is still showing and I’ve no idea how to remove this from my webpage.

Hi @BBoothman the reason you are getting the error and it’s redirecting to the blog, is that you connected your domain for website, blog, and landing pages but there isn’t a blog slug set for the blog listing page so it’s parking on your root domain and preventing the language slug from being removed on your website home page.

Go to Settings > Content > Blog

Scroll down until you see the URL and “blog slug” add “blog” or any other text to the box so it isn’t blank and save.

This will update the blog listing page that you’re seeing to the new URL, freeing up your root domain and then you can remove the language slug from your website settings successfully.

This is a relatively new issue and impacts all free users, please upvote this idea and share your feedback about your experience so that the product team can resolve this and other users can avoid this issue in the future.

I’m happy to help if you have any trouble making these updates!

Thankyou that seems to have sorted it!

You’re welcome @BBoothman, glad everything is working now!