# Correct Answers marked wrong **URL:** \ **Category:** HubSpot Academy Support\ **Created:** [January 7, 2026, 4:26pm UTC](https://community.hubspot.com/t/correct-answers-marked-wrong/144638 "2026-01-07T16:26:19Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![KNguyen77](https://avatars.discourse-cdn.com/v4/letter/k/e19b73/32.png) [@KNguyen77](https://community.hubspot.com/u/KNguyen77)\ **Post date:** [January 7, 2026, 4:26pm UTC](https://community.hubspot.com/t/correct-answers-marked-wrong/144638/1 "2026-01-07T16:26:19Z")
This is the list of questions and my answers from the Sales Hub Software exam that were marked wrong. I downloaded the questions from the exam breakdown. I don’t understand how all of these could be incorrect. 1. True or false? All leads are manually entered into HubSpot. **Answer:** False 2. In HubSpot, you can attach .docx, .pptx, .xlsx, and \_\_\_\_\_ documents to your emails. **Answer:**.pdf 3. There are three scheduling page options for meetings: one-on-one, group, and \_\_\_\_\_. **Answer:** round robin 4. Which duration is available to select when setting a goal for your sales team in Sales Hub? **Answer:** (Example: quarterly, monthly, annual) 5. The \_\_\_\_ tool in Sales Hub helps you notify your team about kick-off and achievement of performance targets. **Answer:** goals 6. True or false? Chatbots can qualify leads based on number of employees. **Answer:** True 7. True or false? You can personalize email content using contact properties in HubSpot. **Answer:** True 8. True or false? Chatbots CANNOT book meetings. **Answer:** False 9. What is the purpose of the deals tool in HubSpot? **Answer:** To track sales progress 10. Placeholder tokens in templates appear as \_\_\_\_\_. **Answer:** properties personalized to the record 11. In the HubSpot Sales Chrome extension, what tone options can a user choose from when generating emails using Breeze Assistant? **Answer:** Professional, Helpful, Witty, Formal, Optimistic 12. Select all that apply. What options are available when setting up a dashboard in HubSpot? **Answer:** Private, Shared with team, Shared publicly 13. Imagine you want to book a meeting with the first available salesperson instead of waiting for a specific one. What type of scheduling page should you use? **Answer:** Round robin 14. What is the purpose of using lifecycle stages? **Answer:** They categorize contacts and companies based on where they are in the sales process. 15. What type of data can be accessed and reviewed in the insights section of conversation intelligence? **Answer:** Call duration, transcribed notes, tracked terms, customer contact details 16. True or false? Company records in HubSpot do NOT have timelines. **Answer:** False 17. True or false? You can only set goals for individual users in Sales Hub, not for teams. **Answer:** False 18. Which example would be used to insert a snippet in rich text? **Answer:** @discovery 19. You are adding a new contact to your HubSpot Smart CRM and want to ensure data accuracy and efficiency in prospecting. Why is it essential to include an email address for the person you are adding? **Answer:** To check if the contact already exists in the system and avoid duplicate records. 20. Outside of the sales workspace, where in the navigation sidebar menu can you find an expanded view of tasks and records? **Answer:** CRM 21. In HubSpot’s sequences tool, which feature is used to distribute sends evenly across different versions of an email to capture data on performance? **Answer:** A/B testing 22. Which option in the left sidebar menu routes to “Chatflows”? **Answer:** Automations 23. True or false? In HubSpot’s reporting tool, you can use quick filters to organize by date range, owners, and teams. **Answer:** True 24. In the forecast tool in Sales Hub, what does the weighted deal amount estimate? **Answer:** Revenue your team is expected to close 25. Fill in the blank: Email tracking in HubSpot notifies you when an email is \_\_\_\_\_\_\_. **Answer:** opened 26. Fill in the blank: The compact card style in the deals tool displays \_\_\_\_\_. **Answer:** less information than the default style 27. What happens when HubSpot creates a company record from a contact’s business email address? **Answer:** It uses the email domain to look up and populate publicly available company information. 28. When you create a task in HubSpot, what happens if you choose to send a reminder and the due date arrives without the task being completed? **Answer:** An email reminder will be sent to the assigned user. 29. Select all that apply. Which of the following are default lead stages in HubSpot that come with built-in automation? **Answer:** Qualified, Disqualified 30. What property can be used in sequences to ensure contacts already receiving outreach are not enrolled again? **Answer:** Currently enrolled 31. What is a dynamic sequence in HubSpot? **Answer:** A sequence that automatically adjusts send times based on recipient time zones 32. Which lifecycle stage represents a contact or company with at least one closed deal? **Answer:** Customer 33. Fill in the blank: Target accounts are designed for sales processes with larger value deals, \_\_\_\_\_\_, and a well-defined ideal customer profile. **Answer:** buying committees 34. Fill in the blank: In HubSpot, \_\_\_\_\_ use AIs to predict probability and risks of open deals. **Answer:** deal scores and deal insights 35. In sequences, what does the “Pause sequence until task is completed” checkbox do? **Answer:** Whether the sequence continues automatically or waits for you to mark the task as complete 36. Fill in the blank: A lead isn’t the person or the company; it’s a representation of the potential opportunity to create a \_\_\_\_\_. **Answer:** deal 37. True or false? The prospecting agent CAN be enrolled in workflows. **Answer:** True 38. Fill in the blank: Task queues in HubSpot work similar to \_\_\_\_\_. **Answer:** a music playlist 39. In the “Buying Group” section of target accounts, what types of contacts should be identified? **Answer:** People who have influence in the buying process, such as end users, decision makers, or budget holders 40. Fill in the blank: On average, salespeople spend less than \_\_\_\_\_% of their time selling. **Answer:** 35% 41. Select all that apply. What capabilities does the sales meeting notetaker provide in HubSpot? **Answer:** - It transcribes the call during the meeting. - It provides AI-generated summaries after meetings. - It suggests follow-up activities. 1. What triggers a lead to automatically move into the “Connected” stage? **Answer:** When the prospect responds to the rep’s outreach or a meeting has been completed ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [January 7, 2026, 4:40pm UTC](https://community.hubspot.com/t/correct-answers-marked-wrong/144638/2 "2026-01-07T16:40:23Z")
Hey @KNguyen77 - thanks for posting in the Community! I’d first like to tag in one of our Academy experts, [@APurnell](https://community.hubspot.com/t5/user/viewprofilepage/user-id/222140) for some oversight here. In the meantime, I’d like to clarify your post. Can you please confirm if the “answers” noted above are the answers you chose, or if they’re the answers labeled as correct by our system? And further, is the question here whether or not they’re actually the correct answers? I want to ensure we get you the best support possible. Shane, Senior Community Moderator ---
**Author:** ![KNguyen77](https://avatars.discourse-cdn.com/v4/letter/k/e19b73/32.png) [@KNguyen77](https://community.hubspot.com/u/KNguyen77)\ **Post date:** [January 7, 2026, 6:25pm UTC](https://community.hubspot.com/t/correct-answers-marked-wrong/144638/3 "2026-01-07T18:25:50Z")
Hey @STI, thanks for your quick response. Those answers above are what I chose and the grading system marked them incorrect, which is a bit off. I somehow only scored 18/60 and those questions above are the ones I got wrong. Let me know if there’s anything else you’d like me to clarify ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [January 8, 2026, 11:21pm UTC](https://community.hubspot.com/t/correct-answers-marked-wrong/144638/4 "2026-01-08T23:21:23Z")
Hey @KNguyen77 - thanks for this context! I’ve just send you a private message with some follow-up information. Shane, Senior Community Moderator ---
**Author:** ![IntegRiva](https://avatars.discourse-cdn.com/v4/letter/i/7ba0ec/32.png) [@IntegRiva](https://community.hubspot.com/u/IntegRiva)\ **Post date:** [April 23, 2026, 3:37pm UTC](https://community.hubspot.com/t/correct-answers-marked-wrong/144638/5 "2026-04-23T15:37:40Z")
I noticed almost the same with my Inbound Test. I hope the support team can take a second look. and update accordingly. ---
**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\ **Post date:** [April 24, 2026, 12:58pm UTC](https://community.hubspot.com/t/correct-answers-marked-wrong/144638/6 "2026-04-24T12:58:37Z")
Hello @IntegRiva, Thanks for chiming in on this post! Are you still seeing issues on this? Looking into your Academy profile it looks like you were awarded the Certification already. Looking forward to your response! Best, Sam, Community Manager