Copy template to another account, accounts empty

Marketing & Content Hub Blog, Website & Page Publishing
1

Hi,

I hope somebody can help us. Already searched and followed this article: Copy a template, theme, or module to another HubSpot account and checked this:

“You must be logged in with the same email address in both accounts in order to copy a template or theme between the two accounts. You will not be able to copy purchased templates from one account to another.”

We can access 2 accounts, in account-A there is a new custom template and when we click “Copy to different account”, the destination account is empty. Also if we search for the ID or the name, nothing is showing up.

- The user is logged in and can switch in both accounts.

- In Account-B (where we want to copy to) the user is Super Admin. Account B is in a “CMS Hub Professional trial”.

- In Account-A we have “Contacts Reports Marketing” roles

2

Hi @JHogping ,

Could you share the following information?

  • Account A’s account ID
  • Account B’s account ID
  • A link to the custom template you’d like to copy
  • Which user is attempting to copy this template? (Is it you?)
3

The problem is fixed! We changed yesterday account A also to super admin and it wasn’t working directly. But today I tried it account an Account B is selectable in Account A for copy.