Copy of conversations/emails sent to my personal inbox

Service Hub Tickets & Conversations
1

All of a sudden, I am receiving all the emails that come into our HS inbox, into my personal email.

I think one of our team members changed a setting & now we cant change it back.

So I am now getting double the emails - HS notifications of the new conversation & the actual email to my inbox.

Anyone have an idea on where to find these settings so I can turn it off?

Thank you.

2

@SDelaney1 I’d check the Access settign in Inboxes first:

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Then I’d look at your notifications settings:

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Where you’ll find chat notifications:

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If that doesn’t help, tag me and I’ll see if I can help further.

3

Hi Dan

Thanks for your reply.

I don’t know if its the access settings - we want everyone on the account to have access to the inbox.

I unchecked the ‘Chat’ & ‘Email’ notifications, but I’m still receiving copies of the email to my inbox.

Any other suggestions?

I appreciate your help!

Kind regards,

Shelly